Reputation.com

Reputation manages online reviews, business listings, and customer feedback for individual locations and larger organizations. Plans add sentiment analysis, surveys, and broader operational reporting.

4.4/5(184)Capterra

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Last checked: September 9, 2026

Reputation.com official product interface demonstration

Our Take

Reputation is a good candidate when a business wants to connect local review management with a more systematic feedback process.

Review and listing coordination
Survey upgrade options

Cost multiplies across locations
Sales confirmation required

Best for:

Growing businessesEnterprise

Best use case: Centralizing review monitoring, response handling, and location-level reputation management across many branches or locations.

Fits multi-location organizations needing coordinated reviews, responses, and governance.

Read the full assessment

Reputation is a good candidate when a business wants to connect local review management with a more systematic feedback process. The higher packages add listening and survey tools, which need a team able to act on the findings. Multiply the published unit price by all locations in scope and confirm the contract before comparing totals. It is a different purchase from a simple product-review widget for an online store.

Strengths

Review and listing coordination
Survey upgrade options
Published location unit prices

Tradeoffs

Cost multiplies across locations
Sales confirmation required
Feedback needs an operating process

Who it suits

Mid-market and enterprise brands with many locations
Teams that need centralized response workflows and location-level governance
Organizations wanting reviews, listings, surveys, and analytics in one system
Healthcare, retail, hospitality, property management, and automotive operators with distributed sites

About Reputation.com

Pricing & Plans

Prices use the currency shown. Tax, usage limits and billing terms vary by provider.

Annual billing

Rep Core

$80/location/mo

Base plan focused on reviews management and business listings/SEO.

Reviews Management (collection, requesting, AI responding)
Business Listings & SEO

Full plan details & limits

Base plan focused on reviews management and business listings/SEO.

$80/month per location

Rep Core + Pulse

$115/location/mo

Rep Core plus reputation insights, AI Reputation Manager, Pulse Analytics, and Basic Customer Surveys.

Everything in Rep Core
Reputation Insights (Rep Score & Journey Insights)
AI Reputation Manager
Pulse Analytics

Full plan details & limits

Rep Core plus reputation insights, AI Reputation Manager, Pulse Analytics, and Basic Customer Surveys.

$115/month per location

Basic Customer Surveys with 1 template with star rating & text
1 template for Basic Customer Surveys

Rep Core + Surveys

$150/location/mo

Rep Core plus advanced surveys and deeper experience insights.

Everything in Pulse
Advanced Surveys with 6 custom survey templates
Email Survey Requesting
Targeted Outreach Campaigns

Full plan details & limits

Rep Core plus advanced surveys and deeper experience insights.

$150/month per location

Deep Experience Insights
6 custom survey templates

More plans, volume options & API pricing (1)

Enterprise

Contact sales

Quote-based enterprise tier for larger multi-location organizations.

Dedicated Infrastructure
Customer Success Manager
125+ locations

Full plan details & limits

Quote-based enterprise tier for larger multi-location organizations.

custom pricing

View full pricing details

Everything you need to know

Explore more details about Reputation.com.

FeaturesReview management, Business listings, Customer sentiment + more.

Review management
Business listings
Customer sentiment
Surveys on eligible plans
Location reporting

RatingsCapterra: 4.4/5

CapterraReputation4.4/5 · 184
Source Checked September 8, 2026

Customer ratings from the linked platforms, separate from our recommendations. Scores and counts can change; each platform uses its own review process.

Integrations & connectionsHow Reputation.com fits into your workflow

RepConnect, CRM integrations via Premium Integrations, EHR integrations via Premium Integrations, API ingestion, CSV ingestion, SFTP ingestion, SSO (SAML), Premium Sources such as Yelp, Trip Advisor, Vitals, and Apartment Ratings

Platforms & availabilityWeb app / browser platform · Mobile app for iOS and Android

Reputation

Free plan: Not listed for this product. Free trial: Not verified.

Cost considerationsBilling, usage limits and additional fees

Published USD monthly prices per location: Rep Core $80, Core + Pulse $115, Core + Surveys $150. Enterprise is custom for larger organizations, described as 125+ locations. Confirm contract term and additional services; annual discounts are not inferred.