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Hotjar (now Contentsquare)

Understand site friction with heatmaps, replays and customer feedback

Heatmaps & Session Replay

Hotjar has joined the unified Contentsquare platform. The current sign-up path includes the familiar heatmaps, session replay and surveys, alongside funnels, error monitoring and AI-assisted experience analysis.

4.3/5(340)G2Free plan available
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Last checked: September 9, 2026

Heatmap visualization from Hotjar’s current Contentsquare-branded offering

Our Take

Hotjar’s core use case remains valuable in Contentsquare: find a specific point of friction, watch relevant sessions and ask customers what was missing.

Best for:
Solo usersSmall teamsGrowing businesses
Best use case: Investigating a checkout drop-off with heatmaps, relevant replays and a targeted survey.

Store owners and UX teams can investigate visitor friction once there is meaningful site traffic.

Read the full assessment

Hotjar’s core use case remains valuable in Contentsquare: find a specific point of friction, watch relevant sessions and ask customers what was missing. Start with one important journey and a clear question instead of browsing recordings without a purpose. Free can support an initial investigation. Growth matters when deeper journeys, impact analysis or longer history will inform regular decisions. Check both analytics-session and replay allowances before choosing a volume.

Strengths

  • Visual context for user friction
  • Heatmaps, replays and feedback together
  • Current free entry plan
  • Expanded journey and error analysis

Tradeoffs

  • Product modules have separate pricing
  • Replay and analytics limits differ
  • Higher volume changes the bill
  • Existing Hotjar terms may differ from new sign-ups

Who it suits

  • UX and conversion teams
  • Merchants investigating page friction
  • Teams combining behavior with direct feedback

About Hotjar (now Contentsquare)

Hotjar has joined the unified Contentsquare platform. The current sign-up path includes the familiar heatmaps, session replay and surveys, alongside funnels, error monitoring and AI-assisted experience analysis. These tools help a team connect a visible user struggle with the page or journey that needs attention. Experience Analytics and Voice of Customer have separate packages that can be combined. Free provides an initial analysis and feedback allowance; Growth adds deeper analysis and longer data access. This page uses the current Contentsquare offering for new buyers, while existing Hotjar customers should check their account’s migration and billing terms.

Pricing & Plans

Prices use the currency shown. Tax, usage limits and billing terms vary by provider.

Save up to 20%

Experience Analytics Free

$0/mo

Current free entry to the unified platform.

  • Heatmaps and funnels
  • Session replay
  • Error and performance monitoring
  • MCP access
Full plan details & limits

Current free entry to the unified platform.

Free

  • Up to 200K analytics sessions/month
  • One project; one month analytics access
  • Replay capture: 5% of sessions, maximum 10K
Recommended

Experience Analytics Growth — 7K sessions

$49/mo

Entry Growth configuration for deeper experience analysis.

  • Zone-based heatmaps
  • Journey analysis
  • Impact quantification
  • Sense AI features
Full plan details & limits

Entry Growth configuration for deeper experience analysis.

USD 49/month

  • 7K monthly sessions entry configuration
  • Three projects; 13 months analytics access
  • Confirm selected replay allowance

Experience Analytics Pro

Contact sales

Configured analysis for larger digital businesses.

  • Advanced filtering
  • Revenue goals
  • Multi-session summaries
  • From 1M monthly sessions
Full plan details & limits

Configured analysis for larger digital businesses.

Enter your complete quote

  • Up to six projects
  • Sense Analyst advanced is an add-on

Voice of Customer Free

$0/mo

Basic survey and feedback collection.

  • Surveys and feedback widgets
  • 100 responses/month
  • Three widgets/surveys
  • One month response access
Full plan details & limits

Basic survey and feedback collection.

Free

    More plans, volume options & API pricing (4)

    Experience Analytics Enterprise

    Contact sales

    Organization-wide experience monitoring.

    • Experience monitoring
    • Data feeds
    • Dedicated support and SLAs
    • Custom volume
    Full plan details & limits

    Organization-wide experience monitoring.

    Enter your complete quote

    • Unlimited projects
    • Optional advanced AI

    Voice of Customer Growth — 500 responses

    $99/mo

    Entry paid feedback configuration.

    • Unlimited surveys and widgets
    • Advanced targeting
    • Survey AI and styling
    • 500 responses/month entry configuration
    Full plan details & limits

    Entry paid feedback configuration.

    USD 99/month

      Voice of Customer Pro

      Contact sales

      Tailored feedback scale.

      • Advanced feedback workflows
      • Custom response volume and quote
      Full plan details & limits

      Tailored feedback scale.

      Enter your complete quote

        Configured products and volume

        Variable cost

        A larger-volume or combined product package.

        • Selected analytics and feedback modules
        • Enter complete configured price including bundle savings
        Full plan details & limits

        A larger-volume or combined product package.

        Enter your complete quote

          View full pricing details

          Everything you need to know

          Explore more details about Hotjar (now Contentsquare).

          FeaturesHeatmaps and attention maps, Session replay, Funnels and journey analysis + more.
          • Heatmaps and attention maps
          • Session replay
          • Funnels and journey analysis
          • Error and performance monitoring
          • Surveys and feedback
          • AI-assisted summaries and analysis
          • MCP access
          • Impact and revenue analysis on eligible packages
          RatingsG2: 4.3/5, Capterra: 4.6/5, TrustRadius: 8/10
          • G2Hotjar by Contentsquare4.3/5 · 340
            Source Checked September 8, 2026
          • CapterraHotjar4.6/5 · 545
            Source Checked September 8, 2026
          • TrustRadiusHotjar8/10 · 364
            Source Checked September 8, 2026

          Customer ratings from the linked platforms, separate from our recommendations. Scores and counts can change; each platform uses its own review process.

          Integrations & connectionsHow Hotjar (now Contentsquare) fits into your workflow

          Slack, Microsoft Teams, Google Analytics, Jira, HubSpot, Segment, Webhooks, Hotjar API, Contentsquare, Kissmetrics, Freshpaint, RudderStack, Amplitude, Tray.io, Tealium, Convert, Kameleoon

          Platforms & availabilityWebsite install via tracking code · Web app/admin console · Site instrumentation

          Contentsquare

          Free plan: Available. Free trial: Available; check eligibility with the provider.

          Cost considerationsBilling, usage limits and additional fees

          Current US-dollar entry prices: Experience Analytics Growth $49/month or $39/month billed annually at 7K sessions; Voice of Customer Growth $99 or $79 annually at 500 responses. Larger volume and product combinations change the bill. European Growth customers, including the UK, are billed in euros. Free analytics covers up to 200K sessions with sampled replay capture, not 200K recordings. The calculator and replay comparison show different Growth replay quantities; confirm the selected configuration. New accounts receive a 15-day Growth trial without payment details. Legacy Observe/Ask/Engage prices are excluded. Product Analytics is a separate sales-scoped offering.

          Not sure Hotjar (now Contentsquare) is right for you?

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          Sources & Verification

          Checked September 9, 2026 · 9 sources · View sources

          Current unified platform pricingHotjar is now ContentsquareHotjar pricing redirect / conflicted pricing pageWhat Is a SessionIntegrationsHotjar homepageHotjar by Contentsquare customer ratings on G2Hotjar customer ratings on CapterraHotjar customer ratings on TrustRadius

          Provider facts and pricing are separate from our editorial assessments.

          Report an incorrect price or tool detail →

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