Tidio

Combine live support, chat automation and Lyro AI

Customer Support & Help Desk

4.7/5(590)CapterraFree plan available

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Last checked: September 9, 2026

Optimize your customer support workload from a unified help desk

Our Take

Tidio is a useful option for a lean support team that wants live chat and a gradual path into automation.

Free entry configuration
Human support and automation together

Three separate usage measures
Free AI conversations are one-time

Best for:

Solo usersSmall teamsGrowing businesses

Best use case: Handling storefront questions with live chat and handing repetitive requests to a knowledge-based AI agent.

Fits solo store owners and small or growing teams handling chat and automated support.

Read the full assessment

Tidio is a useful option for a lean support team that wants live chat and a gradual path into automation. Free can test the inbox and handoff experience; Starter or Growth raises human-conversation capacity. Treat Lyro and Flows as separate workload choices, using real request volume to select their quotas. Review the customer-facing widget on mobile and test how the team handles questions that the AI cannot resolve.

Strengths

Free entry configuration
Human support and automation together
Standalone Lyro and Flows options
Commerce and CRM integration paths

Tradeoffs

Three separate usage measures
Free AI conversations are one-time
Larger quotas change the total
Managed AI and custom requirements need a quote

Who it suits

Small online-business support teams
Shopify brands adding chat
Teams piloting AI-assisted customer service

About Tidio

Tidio combines live chat, tickets and email handling with two automation products: Flows for rule-based interactions and Lyro for AI conversations. Agents can see customer context, use saved responses and take over when automation needs help. Web, desktop and mobile apps support the operator workflow. Customer-service plans charge by billable human conversations, while Lyro conversations and Flows reach have separate allowances. Free offers a small entry configuration. Larger support and managed-AI packages require a tailored plan, and Lyro or Flows can also be purchased separately.

Pricing & Plans

Prices use the currency shown. Tax, usage limits and billing terms vary by provider.

Save up to 17%

Free

$0/mo

Free customer service platform plan.

Live chat & ticketing
Live visitors list
Operating hours
Basic analytics

Full plan details & limits

Free customer service platform plan.

$0/mo.

Live chat channels
Mobile/desktop app access
Email support
Live chat support
50 billable conversations
100 Flows visitors reached
10 seats
50 Lyro AI Agent conversations (one-off)

Recommended

Starter

$29/mo

Customer service plan with annual-billed starter pricing.

Live chat
Ticketing
Email management
Live video calls

Full plan details & limits

Customer service plan with annual-billed starter pricing.

USD 29/month

Ticketing automations
10 seats
100 billable conversations
7-day free trial

Growth

$59/mo

Customer service plan with annual-billed growth pricing.

Advanced analytics
User permissions
Automatic chat assignment
Automatic reply

Full plan details & limits

Customer service plan with annual-billed growth pricing.

USD 59/month

Live typing preview
Viewed pages history
Macros
10 seats
Shown starting configuration: 250 billable conversations/month
Larger conversation bands cost more

Plus

Variable cost

Customer service plan with custom billable conversation quota, premium support, dedicated success manager, and discounted usage rates.

Premium support
Dedicated success manager
Discounted usage rates
Custom quota available

Full plan details & limits

Customer service plan with custom billable conversation quota, premium support, dedicated success manager, and discounted usage rates.

From $300/month plus usage; enter complete total

Departments and multiple projects
Custom branding and seat limits
OpenAPI
Custom billable conversations
More than 2,000 billable conversations requires contacting sales
More than 1,000 Lyro AI conversations requires contacting sales
More than 100,000 Flows visitors reached requires contacting sales

More plans, volume options & API pricing (3)

Premium

Contact sales

Quote-based customer service plan for more complex or custom deployments.

Lyro as a managed service
Contractual AI-resolution guarantee; confirm conditions
Priority service
Premium support

Full plan details & limits

Quote-based customer service plan for more complex or custom deployments.

contact for pricing

Super admin role
Contact for pricing

Lyro AI Agent

$39/mo

Standalone or additional AI conversation capacity.

Knowledge-based responses
Human handoff
Configurable communication style
Shown starting tier: 50 AI conversations/month

Full plan details & limits

Standalone or additional AI conversation capacity.

USD 39/month

Higher-volume tiers require configuration

Flows

$29/mo

Standalone or additional rule-based chat automation.

Visual automation builder
Data collection
Missed-conversation flows
Shown starting tier: 2,000 visitors/month

Full plan details & limits

Standalone or additional rule-based chat automation.

USD 29/month

Higher reach changes pricing

View full pricing details

Everything you need to know

Explore more details about Tidio.

FeaturesLive chat, Help desk / ticketing, Email handling + more.

Live chat
Help desk / ticketing
Email handling
Flows-based automation
AI agent (Lyro)
Rule-based automations
Human handoff
Lead capture
Proactive outreach
Basic analytics
Advanced analytics
Automatic chat assignment
Automatic reply
Live typing preview
Viewed pages history
Macros

RatingsCapterra: 4.7/5, Shopify App Store: 4.8/5

CapterraTidio4.7/5 · 590
Source Checked September 8, 2026
Shopify App StoreTidio ‑ Live Chat & AI Chatbot4.8/5 · 1,338
Source Checked September 8, 2026

Customer ratings from the linked platforms, separate from our recommendations. Scores and counts can change; each platform uses its own review process.

Integrations & connectionsHow Tidio fits into your workflow

Shopify, WordPress, Squarespace, Wix, PrestaShop, BigCommerce, Ecwid, Messenger, Instagram, WhatsApp, Zendesk, HubSpot, Salesforce, Zoho CRM, GA4, Google Tag Manager, Mailchimp, Klaviyo, ActiveCampaign, Omnisend, Brevo, Pipedrive, Agile CRM, Zapier, OpenAPI / custom integration path

Platforms & availabilityWeb · macOS · Windows · Linux · iOS · Android

TIDIO LLC

Free plan: Available. Free trial: Available; check eligibility with the provider.

Cost considerationsBilling, usage limits and additional fees

USD starting configurations: Starter $29/month or $290/year for 100 human conversations; Growth from $59/month or $49.17/month equivalent annually for 250. Free includes 50 human conversations, 100 Flows visitors monthly and 50 Lyro conversations once per lifetime. Separate Lyro starts at $39/month or $390/year for the website’s 50-conversation entry tier; Flows starts at $29 or $290/year for 2,000 visitors. The vendor app listing describes broader upper capacities, so those are not assumed included at entry price. Plus starts at $300/month plus usage; Premium is quoted. A 7-day trial falls back to Free. A billable human conversation requires an agent reply or initiation, not every incoming message.