Gorgias

Bring ecommerce support and order context into one inbox

Last checked: September 9, 2026

One Helpdesk that centralizes all your conversations

Our Take

Gorgias is particularly relevant when support agents need to act on ecommerce orders without continually changing tools.

Commerce order context in support
Ticket-based rather than per-agent pricing

Ticket and AI usage affect the bill
Some published AI rates conflict

Best for:

Solo usersSmall teamsGrowing businesses

Best use case: Handling order questions from one inbox with relevant purchase details and approved support actions.

Can serve owner-operated stores and support teams; ticket and automation volume determine value.

Read the full assessment

Gorgias is particularly relevant when support agents need to act on ecommerce orders without continually changing tools. Its ticket-based structure can suit a team with several agents sharing a predictable workload, but seasonal peaks and AI usage should be modeled separately. Start with common order-status and policy questions, define which actions automation may take, and keep a clear human escalation route. Review the actual ticket definition and overage blocks before selecting a tier.

Strengths

Commerce order context in support
Ticket-based rather than per-agent pricing
Shared channels and workflow tools
AI and higher-tier operational support

Tradeoffs

Ticket and AI usage affect the bill
Some published AI rates conflict
Voice and SMS add separate charges
Platform support varies by tier

Who it suits

Shopify support teams
Commerce brands with recurring order questions
Teams combining human and automated support

About Gorgias

Gorgias is an ecommerce helpdesk that combines support conversations with customer and order context. Agents manage email, chat and social messages in a shared workspace, using routing, macros and integrations to handle recurring requests. Higher packages add more operational support, analytics and governance. Helpdesk subscriptions are based on ticket volume rather than a charge for every agent. AI Agent is available alongside the helpdesk and adds automated-interaction charges; Voice and SMS have separate volume-based packages. The complete monthly budget depends on the support workload and the automation configuration.

Pricing & Plans

Prices use the currency shown. Tax, usage limits and billing terms vary by provider.

Annual billing

Starter

Variable cost

Entry helpdesk for a small brand.

Email, chat, social and help center
Commerce customer context
HTTP integrations
Support performance reporting

Full plan details & limits

Entry helpdesk for a small brand.

USD 10/month base; enter total with usage and AI

50 tickets/month
3 seats included
Ticket overage: $0.40 per ticket; block billing may apply

Recommended

Basic

Variable cost

Helpdesk for a growing support workload.

Email, chat, social and help center
Commerce customer context
HTTP integrations
Support performance reporting

Full plan details & limits

Helpdesk for a growing support workload.

USD 60/month base; enter total with usage and AI

300 tickets/month
500 seats included
Ticket overage: $0.40 per ticket; block billing may apply

Pro

Variable cost

Higher-volume support with revenue analytics.

Email, chat, social and help center
Commerce customer context
HTTP integrations
Support performance reporting

Full plan details & limits

Higher-volume support with revenue analytics.

USD 360/month base; enter total with usage and AI

Revenue attribution
Audit logs
2,000 tickets/month
500 seats included
Ticket overage: $0.36 per ticket; block billing may apply

Advanced

Variable cost

High-volume helpdesk with dedicated support.

Email, chat, social and help center
Commerce customer context
HTTP integrations
Support performance reporting

Full plan details & limits

High-volume helpdesk with dedicated support.

USD 900/month base; enter total with usage and AI

Revenue attribution
Audit logs
Dedicated CSM
White-glove onboarding
5,000 tickets/month
500 seats included
Ticket overage: $0.36 per ticket; block billing may apply

More plans, volume options & API pricing (1)

Custom

Contact sales

Enterprise plan with custom volume/custom pricing referenced in official pricing materials.

Custom volume and integrations
SAML SSO and audit logs
Dedicated success and solution support
For more than 5,000 monthly conversations or complex requirements

Full plan details & limits

Enterprise plan with custom volume/custom pricing referenced in official pricing materials.

Enter your complete quote

View full pricing details

Everything you need to know

Explore more details about Gorgias.

FeaturesUnified inbox, AI-assisted responses, AI Agent + more.

Unified inbox
AI-assisted responses
AI Agent
Ticket handling
Third-party data access
Support performance tracking
Work routing and assignment
Help center / self-service articles
FAQs
Contact methods
Brand-tone and policy guardrails
Escalation to humans
Pre-sale workflows
Post-sale workflows
Ticket-based billing
Outcome-based AI Agent billing
Voice add-on
SMS add-on

RatingsG2: 4.6/5, Capterra: 4.6/5, Shopify App Store: 4.3/5

G2Gorgias4.6/5 · 557
Source Checked September 8, 2026
CapterraGorgias4.6/5 · 135
Source Checked September 8, 2026
Shopify App StoreGorgias: AI, Helpdesk & Chat4.3/5 · 704
Source Checked September 8, 2026

Customer ratings from the linked platforms, separate from our recommendations. Scores and counts can change; each platform uses its own review process.

Integrations & connectionsHow Gorgias fits into your workflow

Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce, PrestaShop, NetSuite, Office 365 / Outlook, Aircall, HTTP integrations, App store, First-party apps labeled 'By Gorgias', Ecommerce tools, Shipping tools, Marketing tools, Support tools

Platforms & availabilityWeb helpdesk · Shopify and WooCommerce · BigCommerce and Magento on eligible plans · Other commerce integrations

Gorgias

Free plan: Not listed for this product. Free trial: Available; check eligibility with the provider.

Cost considerationsBilling, usage limits and additional fees

USD helpdesk-only bases: Starter $10/month for 50 tickets; Basic $60 for 300; Pro $360 for 2,000; Advanced $900 for 5,000. Annual invoices are $600, $3,600 and $9,000 for Basic, Pro and Advanced; Starter is monthly only. Ticket overages are $0.40 on Starter/Basic and $0.36 on Pro/Advanced, with block billing shown in the comparison. AI automation is additional: the captured annual configurations added $27 for 30 Basic interactions, $171 for 190 Pro interactions and $477 for 530 Advanced interactions. The Advanced comparison lists a different $0.85 rate; confirm the configured quote. AI overages show $1.50/interaction. Voice/SMS and custom services add cost. Enter the complete configured total; a 30-day trial is documented, subject to restrictions.