Re:amaze

Customer Support & Help Desk

Re:amaze combines shared customer conversations, live chat, and commerce support workflows. Most plans charge per team member, while Starter offers a flat subscription with a conversation limit.

4.6/5(140)G2

Last checked: September 9, 2026

Re:amaze official product interface demonstration

Our Take

Re:amaze is well suited to a merchant who wants store context and customer conversations in the same workflow.

Commerce-focused support
Flat low-volume team option

Starter conversation cap
Larger plans charge per member

Best for:

Solo usersSmall teamsGrowing businesses

Best use case: An ecommerce support team that wants to manage email, chat, social, and order-related customer questions from one inbox while using proactive messaging and AI-assisted replies.

A single operator or a support team can manage ecommerce conversations and customer context.

Read the full assessment

Re:amaze is well suited to a merchant who wants store context and customer conversations in the same workflow. Its flat Starter option can be useful for a low-volume team, but the response limit must fit the workload. Larger teams should compare the per-member plans and brand support. AI resolutions are an additional metered component, so a seat-only total may understate the bill.

Strengths

Commerce-focused support
Flat low-volume team option
Several channels together

Tradeoffs

Starter conversation cap
Larger plans charge per member
AI resolutions can add cost

Who it suits

Shopify and other ecommerce merchants
Small to mid-sized support teams
Teams that want one inbox across multiple channels
Teams that value built-in automation and AI without heavy enterprise complexity

About Re:amaze

Re:amaze combines shared customer conversations, live chat, and commerce support workflows. Most plans charge per team member, while Starter offers a flat subscription with a conversation limit.

Pricing & Plans

Prices use the currency shown. Tax, usage limits and billing terms vary by provider.

Save up to 10%

Basic

$29/member/mo

Per team member subscription tier.

Unlimited email inboxes
Live chat
Social channels
Public/internal FAQ

Full plan details & limits

Per team member subscription tier.

$29/month per member

Workflow automation (macros)
Response templates
Website integration
Chatbots
Cues
Basic reporting
Re:amaze AI Agent
1 brand
Per team member pricing

Pro

$49/member/mo

Per team member subscription tier.

Multiple brands
Live view of site visitors
Advanced reporting
SMS and voice channels

Full plan details & limits

Per team member subscription tier.

$49/month per member

Custom hosted domain
Customizable email appearance
AI intents
Status page
Per team member pricing

Plus

$69/member/mo

Per team member subscription tier.

Peek live screensharing
Departments
Staff performance reporting
Shifts/vacation days

Full plan details & limits

Per team member subscription tier.

$69/month per member

Customizable staff roles
Customer satisfaction ratings
In-chat video calls
Optional Classic Chat mode
FAQ article edit history
Per team member pricing

Starter

$59/month/mo

Flat-rate monthly plan with unlimited team members.

All Basic features
500 responded conversations per month
Unlimited team members

Full plan details & limits

Flat-rate monthly plan with unlimited team members.

$59 flat rate per month

View full pricing details

Everything you need to know

Explore more details about Re:amaze.

FeaturesShared inbox, Live chat, Commerce context + more.

Shared inbox
Live chat
Commerce context
Support workflows
AI agent on eligible usage

RatingsG2: 4.6/5

G2Re:amaze4.6/5 · 140
Source Checked September 8, 2026

Customer ratings from the linked platforms, separate from our recommendations. Scores and counts can change; each platform uses its own review process.

Integrations & connectionsHow Re:amaze fits into your workflow

Shopify, BigCommerce, WooCommerce, Klaviyo, Slack, Recharge, Stripe, Stamped.io, Jira, Aircall, Pipedrive, Zapier, JustCall, RingCentral, Facebook Messenger, Instagram comments, X messages/mentions, WhatsApp Business via Twilio, Google Analytics, Google Business Messages, Mailchimp, ActiveCampaign, Omnisend, Smile, RESTful API, SDKs for custom data modules

Platforms & availabilityWeb app / browser access · Mobile apps for iOS · Mobile apps for Android · Classic Chat mode requires a desktop browser

Free plan: Not listed for this product. Free trial: Available; check eligibility with the provider.

Cost considerationsBilling, usage limits and additional fees

USD per-member monthly / annual monthly equivalents: Basic $29/$26.10, Pro $49/$44.10, Plus $69/$62.10. Starter is $59/month for unlimited team members and 500 responded conversations. Extra AI resolutions cost $0.85 beyond the plan allowance.

Not sure Re:amaze is right for you?

Here are a few other great tools to consider.

View All Alternatives

Crisp

Crisp offers a shared customer inbox, website chat, and support automation.

Gorgias

Bring ecommerce support and order context into one inbox

Intercom

Combine human support, customer messaging and Fin AI

Sources & Verification

Checked September 9, 2026 · 7 sources · View sources

Re:amaze homepage Re:amaze pricing Real Time Direct Messaging vs Live Chat Re:amaze integrations Before you get started Re:amaze official product and pricing review Re:amaze customer rating

Provider facts and pricing are separate from our editorial assessments.

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