Okendo

Connect reviews, loyalty and customer feedback on Shopify

Product Reviews

Okendo brings five customer-marketing products into one Shopify-focused platform: Reviews, Loyalty, Quizzes, Referrals and Surveys. A merchant can collect product feedback, reward repeat purchases, recommend products through quizzes and ask customers about their experience.

4.6/5(344)G2Free plan available
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Last checked: September 9, 2026

Shopify reviews app with AI replies, grouping and tagging

Our Take

Okendo is worth considering when several customer-marketing workflows need to share a Shopify foundation.

Best for:
Solo usersSmall teamsGrowing businesses
Best use case: Collecting customer reviews and connecting that feedback with a store loyalty program.

Store owners can start with reviews; broader retention programs need more operational attention.

Read the full assessment

Okendo is worth considering when several customer-marketing workflows need to share a Shopify foundation. Reviews alone offers a practical starting point; the wider suite becomes useful when the team will actively run loyalty, quizzes or referrals as well. Compare the relevant order band and feature list before assuming a bundle saves money. Assign ownership for moderation, reward rules and customer feedback so the connected tools support a coherent store experience.

Strengths

  • Five related customer-marketing products
  • Free entry route for Reviews
  • Product and bundle purchasing options
  • Shopify and marketing integrations

Tradeoffs

  • Order bands increase subscription costs
  • Some integrations require upgrades or add-ons
  • Bundles usually involve annual terms
  • Each program needs ongoing management

Who it suits

  • Shopify brands building a retention program
  • Teams combining reviews and loyalty
  • Merchants using quizzes for discovery

About Okendo

Okendo brings five customer-marketing products into one Shopify-focused platform: Reviews, Loyalty, Quizzes, Referrals and Surveys. A merchant can collect product feedback, reward repeat purchases, recommend products through quizzes and ask customers about their experience. The products can be purchased separately or combined in a bundle. Each individual product has order-volume tiers, with advanced functionality and integrations varying by package. Reviews has a free entry tier, while the broader Platform and Platform Scale offerings use sales-led contracts. Choose the customer workflow first, then compare a single-product subscription with the bundle that covers it.

Pricing & Plans

Prices use the currency shown. Tax, usage limits and billing terms vary by provider.

Save up to 11%

Reviews Free

$0/mo

Entry review collection for smaller Shopify stores.

  • Review request emails
  • Capture form and storefront display
  • Review moderation
  • Up to 50 orders/month
Full plan details & limits

Entry review collection for smaller Shopify stores.

Free

    Recommended

    Reviews Essentials

    $19/mo

    Individual Reviews product subscription.

    • product reviews
    • site reviews
    • review capture form
    • widgets
    Full plan details & limits

    Individual Reviews product subscription. Essentials order band.

    $19/month

    • moderation
    • review incentives
    • UGC
    • Up to 200 orders/month

    Reviews Growth

    $119/mo

    Individual Reviews product subscription.

    • product reviews
    • site reviews
    • review capture form
    • widgets
    Full plan details & limits

    Individual Reviews product subscription. Growth order band.

    $119/month

    • moderation
    • review incentives
    • UGC
    • AI review summaries and keywords
    • TikTok Shop integration
    • Q&A widget
    • Up to 1,500 orders/month

    Reviews Power

    $299/mo

    Individual Reviews product subscription.

    • product reviews
    • site reviews
    • review capture form
    • widgets
    Full plan details & limits

    Individual Reviews product subscription. Power order band.

    $299/month

    • moderation
    • review incentives
    • UGC
    • AI review summaries and keywords
    • TikTok Shop integration
    • Q&A widget
    • Review campaigns
    • CSS customization
    • Advanced reporting
    • Up to 3,500 orders/month
    More plans, volume options & API pricing (27)

    Reviews Advanced

    $499/mo

    Individual Reviews product subscription.

    • product reviews
    • site reviews
    • review capture form
    • widgets
    Full plan details & limits

    Individual Reviews product subscription. Advanced order band.

    $499/month

    • moderation
    • review incentives
    • UGC
    • AI review summaries and keywords
    • TikTok Shop integration
    • Q&A widget
    • Review campaigns
    • CSS customization
    • Advanced reporting
    • Up to 10,000 orders/month

    Loyalty Essentials

    $99/mo

    Individual Loyalty product subscription.

    • earn/redeem rules
    • custom loyalty page
    • VIP tiers
    • Up to 200 orders/month
    Full plan details & limits

    Individual Loyalty product subscription. Essentials order band.

    $99/month

      Loyalty Growth

      $299/mo

      Individual Loyalty product subscription.

      • earn/redeem rules
      • custom loyalty page
      • VIP tiers
      • Up to 1,500 orders/month
      Full plan details & limits

      Individual Loyalty product subscription. Growth order band.

      $299/month

        Loyalty Power

        $699/mo

        Individual Loyalty product subscription.

        • earn/redeem rules
        • custom loyalty page
        • VIP tiers
        • Up to 3,500 orders/month
        Full plan details & limits

        Individual Loyalty product subscription. Power order band.

        $699/month

          Loyalty Advanced

          $999/mo

          Individual Loyalty product subscription.

          • earn/redeem rules
          • custom loyalty page
          • VIP tiers
          • Up to 10,000 orders/month
          Full plan details & limits

          Individual Loyalty product subscription. Advanced order band.

          $999/month

            Quizzes Essentials

            $19/mo

            Individual Quizzes product subscription.

            • personalized product recommendations
            • recommendation logic
            • AI-powered quiz creation
            • Up to 200 orders/month
            Full plan details & limits

            Individual Quizzes product subscription. Essentials order band.

            $19/month

              Quizzes Growth

              $119/mo

              Individual Quizzes product subscription.

              • personalized product recommendations
              • recommendation logic
              • AI-powered quiz creation
              • Up to 1,500 orders/month
              Full plan details & limits

              Individual Quizzes product subscription. Growth order band.

              $119/month

                Quizzes Power

                $299/mo

                Individual Quizzes product subscription.

                • personalized product recommendations
                • recommendation logic
                • AI-powered quiz creation
                • Up to 3,500 orders/month
                Full plan details & limits

                Individual Quizzes product subscription. Power order band.

                $299/month

                  Quizzes Advanced

                  $499/mo

                  Individual Quizzes product subscription.

                  • personalized product recommendations
                  • recommendation logic
                  • AI-powered quiz creation
                  • Up to 10,000 orders/month
                  Full plan details & limits

                  Individual Quizzes product subscription. Advanced order band.

                  $499/month

                    Referrals Essentials

                    $19/mo

                    Individual Referrals product subscription.

                    • referral email flows
                    • fraud protection
                    • automated workflows
                    • Up to 200 orders/month
                    Full plan details & limits

                    Individual Referrals product subscription. Essentials order band.

                    $19/month

                      Referrals Growth

                      $79/mo

                      Individual Referrals product subscription.

                      • referral email flows
                      • fraud protection
                      • automated workflows
                      • Up to 1,500 orders/month
                      Full plan details & limits

                      Individual Referrals product subscription. Growth order band.

                      $79/month

                        Referrals Power

                        $129/mo

                        Individual Referrals product subscription.

                        • referral email flows
                        • fraud protection
                        • automated workflows
                        • Up to 3,500 orders/month
                        Full plan details & limits

                        Individual Referrals product subscription. Power order band.

                        $129/month

                          Referrals Advanced

                          $249/mo

                          Individual Referrals product subscription.

                          • referral email flows
                          • fraud protection
                          • automated workflows
                          • Up to 10,000 orders/month
                          Full plan details & limits

                          Individual Referrals product subscription. Advanced order band.

                          $249/month

                            Surveys Essentials

                            $19/mo

                            Individual Surveys product subscription.

                            • question logic
                            • shareable-link surveys
                            • post-review surveys
                            • post-checkout surveys
                            Full plan details & limits

                            Individual Surveys product subscription. Essentials order band.

                            $19/month

                            • Up to 200 orders/month

                            Surveys Growth

                            $79/mo

                            Individual Surveys product subscription.

                            • question logic
                            • shareable-link surveys
                            • post-review surveys
                            • post-checkout surveys
                            Full plan details & limits

                            Individual Surveys product subscription. Growth order band.

                            $79/month

                            • Up to 1,500 orders/month

                            Surveys Power

                            $129/mo

                            Individual Surveys product subscription.

                            • question logic
                            • shareable-link surveys
                            • post-review surveys
                            • post-checkout surveys
                            Full plan details & limits

                            Individual Surveys product subscription. Power order band.

                            $129/month

                            • Up to 3,500 orders/month

                            Surveys Advanced

                            $249/mo

                            Individual Surveys product subscription.

                            • question logic
                            • shareable-link surveys
                            • post-review surveys
                            • post-checkout surveys
                            Full plan details & limits

                            Individual Surveys product subscription. Advanced order band.

                            $249/month

                            • Up to 10,000 orders/month

                            Reviews Enterprise

                            Contact sales

                            Custom product configuration for higher order volumes.

                            • product reviews
                            • site reviews
                            • review capture form
                            • widgets
                            Full plan details & limits

                            Custom product configuration for higher order volumes.

                            Enter your complete quote

                            • moderation
                            • review incentives
                            • UGC
                            • More than 10,000 orders/month

                            Loyalty Enterprise

                            Contact sales

                            Custom product configuration for higher order volumes.

                            • earn/redeem rules
                            • custom loyalty page
                            • VIP tiers
                            • More than 10,000 orders/month
                            Full plan details & limits

                            Custom product configuration for higher order volumes.

                            Enter your complete quote

                              Quizzes Enterprise

                              Contact sales

                              Custom product configuration for higher order volumes.

                              • personalized product recommendations
                              • recommendation logic
                              • AI-powered quiz creation
                              • More than 10,000 orders/month
                              Full plan details & limits

                              Custom product configuration for higher order volumes.

                              Enter your complete quote

                                Referrals Enterprise

                                Contact sales

                                Custom product configuration for higher order volumes.

                                • referral email flows
                                • fraud protection
                                • automated workflows
                                • More than 10,000 orders/month
                                Full plan details & limits

                                Custom product configuration for higher order volumes.

                                Enter your complete quote

                                  Surveys Enterprise

                                  Contact sales

                                  Custom product configuration for higher order volumes.

                                  • question logic
                                  • shareable-link surveys
                                  • post-review surveys
                                  • post-checkout surveys
                                  Full plan details & limits

                                  Custom product configuration for higher order volumes.

                                  Enter your complete quote

                                  • More than 10,000 orders/month

                                  Okendo Platform

                                  Contact sales

                                  Sales-led platform subscription including all five products plus onboarding and support services.

                                  • Reviews
                                  • Loyalty
                                  • Quizzes
                                  • Referrals
                                  Full plan details & limits

                                  Sales-led platform subscription including all five products plus onboarding and support services.

                                  custom pricing

                                  • Surveys
                                  • onboarding manager
                                  • dedicated success manager
                                  • solutions engineering support
                                  • 24/7 tech support
                                  • annual terms normally required

                                  Okendo Platform Scale

                                  Contact sales

                                  Sales-led unlimited-order subscription with no usage caps and fixed annual pricing.

                                  • unlimited orders
                                  • no usage caps
                                  • fixed annual price
                                  • annual term
                                  Full plan details & limits

                                  Sales-led unlimited-order subscription with no usage caps and fixed annual pricing.

                                  fixed annual price

                                    Reviews + Referrals + Surveys

                                    Contact sales

                                    Three-product bundle with sales-led packaging.

                                    • Reviews
                                    • Referrals
                                    • Surveys
                                    • Annual terms normally apply
                                    Full plan details & limits

                                    Three-product bundle with sales-led packaging.

                                    Enter your complete quote

                                      Reviews + Quizzes + Surveys

                                      Contact sales

                                      Three-product bundle with sales-led packaging.

                                      • Reviews
                                      • Quizzes
                                      • Surveys
                                      • Annual terms normally apply
                                      Full plan details & limits

                                      Three-product bundle with sales-led packaging.

                                      Enter your complete quote

                                        Reviews + Loyalty + Surveys

                                        Contact sales

                                        Three-product bundle with sales-led packaging.

                                        • Reviews
                                        • Loyalty
                                        • Surveys
                                        • Annual terms normally apply
                                        Full plan details & limits

                                        Three-product bundle with sales-led packaging.

                                        Enter your complete quote

                                          View full pricing details

                                          Everything you need to know

                                          Explore more details about Okendo.

                                          FeaturesReviews, Loyalty, Quizzes + more.
                                          • Reviews
                                          • Loyalty
                                          • Quizzes
                                          • Referrals
                                          • Surveys
                                          • review-request sequences
                                          • review capture form
                                          • on-site widgets
                                          • moderation
                                          • UGC display
                                          • points/rewards
                                          • VIP tiers
                                          • loyalty pages
                                          • product recommendations
                                          • invite and reward flows
                                          • customer feedback collection
                                          • reports and customer profiles
                                          • 20+ languages
                                          RatingsG2: 4.6/5, Capterra: 4.9/5, Shopify App Store: 4.8/5
                                          • G2Okendo4.6/5 · 344
                                            Source Checked September 8, 2026
                                          • CapterraOkendo4.9/5 · 235
                                            Source Checked September 8, 2026
                                          • Shopify App StoreOkendo: Reviews & Loyalty4.8/5 · 1,423
                                            Source Checked September 8, 2026

                                          Customer ratings from the linked platforms, separate from our recommendations. Scores and counts can change; each platform uses its own review process.

                                          Integrations & connectionsHow Okendo fits into your workflow

                                          Klaviyo, Attentive, Braze, Gorgias, Zendesk, Recharge, LoyaltyLion, Smile.io, Postscript, Omnisend, Iterable, TikTok Shop, Shop App, Shopify POS, Shopify Flow, Webhooks, Google, Bazaarvoice, Foursixty, Facebook & Instagram, PageFly, GemPages, Kustomer, Rise.ai, AfterShip, Eber, Dotdigital, Tapcart

                                          Platforms & availabilityShopify · Web administration · Headless storefront support on eligible plans

                                          Okendo

                                          Free plan: Available. Free trial: Available; check eligibility with the provider.

                                          Cost considerationsBilling, usage limits and additional fees

                                          Individual product prices are USD per month at the shown order band. Reviews Free supports 50 monthly orders; paid Reviews offers a 14-day trial. Verified Reviews annual invoices are $204 Essentials, $1,308 Growth and $3,288 Power. Other annual totals require confirmation. Bundles and Platform normally use annual contracts; Platform Scale quotes a fixed annual price with unlimited orders. Advanced integrations, headless support and services can be add-ons, so confirm entitlements and any over-limit charges before selecting a package.

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                                          Sources & Verification

                                          Checked September 9, 2026 · 8 sources · View sources

                                          Provider facts and pricing are separate from our editorial assessments.