LiveChat

LiveChat provides website messaging, customer conversations, and team reporting. Plans vary by agent seats, visitor tracking, chat-history retention, and administrative controls.

4.4/5(805)G2

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Last checked: September 9, 2026

LiveChat official product interface demonstration

Our Take

LiveChat fits a team that wants a mature human-support chat workflow and useful operational reporting.

Focused live-support workflow
Broad integration choices

Per-agent cost grows
Starter history and user limits

Best for:

Solo usersSmall teamsGrowing businesses

Best use case: Capturing and converting high-intent website visitors in real time, then handing conversations off to the right agent or workflow for sales or support follow-up.

A single support operator or a team can handle chat; value depends on inbound demand.

Read the full assessment

LiveChat fits a team that wants a mature human-support chat workflow and useful operational reporting. The entry plan suits one agent with limited history, while a staffed support team needs a higher tier. Distinguish the LiveChat subscription from the vendor’s separately promoted Text platform and AI offers. The total should reflect every agent and any additional communication services.

Strengths

Focused live-support workflow
Broad integration choices
Team reporting upgrades

Tradeoffs

Per-agent cost grows
Starter history and user limits
Separate AI products need pricing review

Who it suits

Ecommerce teams
Small-to-mid-sized support teams
Sales-assisted websites
Teams already using major CRM, help desk, or ecommerce tools

About LiveChat

LiveChat provides website messaging, customer conversations, and team reporting. Plans vary by agent seats, visitor tracking, chat-history retention, and administrative controls.

Pricing & Plans

Prices use the currency shown. Tax, usage limits and billing terms vary by provider.

Save up to 24%

Starter

$25/agent/mo

Entry plan for LiveChat.

Text Intelligence
Basic widget customization
24/7/365 support
1 user

Full plan details & limits

Entry plan for LiveChat.

$25/month per agent

Up to 100 visitors
1 recurring campaign
60-day chat history
Maximum 1 user

Team

$59/agent/mo

Mid-tier plan for LiveChat.

Everything in Starter
Full widget customization
Basic reporting
Unlimited users

Full plan details & limits

Mid-tier plan for LiveChat.

$59/month per agent

Up to 400 visitors
Unlimited campaigns
Unlimited chat history

Business

$89/agent/mo

Upper-tier plan for LiveChat.

Everything in Team
Work scheduler
Staffing prediction
On-demand reporting

Full plan details & limits

Upper-tier plan for LiveChat.

$89/month per agent

Advanced reporting
Agent performance
SMS
Apple Messages for Business
Up to 1000 visitors

More plans, volume options & API pricing (1)

Enterprise

Contact sales

Custom-priced plan for large enterprises.

Dedicated Key Account Manager

Full plan details & limits

Custom-priced plan for large enterprises.

custom / request-a-call pricing

View full pricing details

Everything you need to know

Explore more details about LiveChat.

FeaturesWebsite live chat, Customer conversations, Visitor tracking + more.

Website live chat
Customer conversations
Visitor tracking
Team reporting
Chat routing

RatingsG2: 4.4/5

G2LiveChat4.4/5 · 805
Source Checked September 8, 2026

Customer ratings from the linked platforms, separate from our recommendations. Scores and counts can change; each platform uses its own review process.

Integrations & connectionsHow LiveChat fits into your workflow

200+ integrations, Salesforce, HubSpot, Shopify, WooCommerce, BigCommerce, Zendesk, WhatsApp, Facebook Messenger, Apple Messages for Business, SMS, Instagram, Google Analytics, Dropbox, Calendly, Slack, Jira, Trello, Zapier

Platforms & availabilityWeb app / browser · Desktop apps (Mac, Windows) · Mobile apps (iOS, Android, Huawei) · Website widget

Free plan: Not listed for this product. Free trial: Available; check eligibility with the provider.

Cost considerationsBilling, usage limits and additional fees

USD monthly / annual monthly equivalents per person: Starter $25/$19, Team $59/$49, Business $89/$79. Starter is for one user with 60-day history; higher tiers expand tracking and reporting. Enterprise is quoted. Separate Text/AI offers are not assumed to be included.