Crisp offers a shared customer inbox, website chat, and support automation. Subscriptions are priced per workspace with included agent seats; AI credits and extra capacity have separate allowances.
Crisp is attractive for a small team that wants a shared inbox without paying a full subscription for each initial agent.
Seats included per workspace
Free shared inbox
AI credits are limited
Channels depend on plan
Best for:
Solo usersSmall teamsGrowing businesses
Best use case: Centralizing multi-channel customer support for a small team that receives requests across website chat, email, WhatsApp, and social messaging, while automating repetitive questions without adopting a heavyweight enterprise helpdesk.
A solo operator can handle chat; shared inbox workflows support small and growing support teams.
Read the full assessment
Crisp is attractive for a small team that wants a shared inbox without paying a full subscription for each initial agent. Choose a workspace plan from the required channels, knowledge base, and automation, not just the seat count. Its included AI credits are finite even where human conversations are unlimited. Check the price of extra agents and AI usage as the service workload grows.
Strengths
Seats included per workspace
Free shared inbox
Broader automation options
Tradeoffs
AI credits are limited
Channels depend on plan
Extra agents can add cost
Who it suits
Small and midsize teams that want a single inbox for chat, email, and social messaging.
E-commerce or Shopify-style support teams that benefit from customer context and quick replies.
Startups that value broad functionality and predictable pricing over deep enterprise process control.
Teams that want chat-led support first, with automation added later.
About Crisp
Crisp offers a shared customer inbox, website chat, and support automation. Subscriptions are priced per workspace with included agent seats; AI credits and extra capacity have separate allowances.
Pricing & Plans
Prices use the currency shown. Tax, usage limits and billing terms vary by provider.
Annual billing
Free
$0/mo
Free workspace plan with shared inbox and website widget, mobile apps, chat SDKs, contact form, push notifications, and e-commerce integrations.
shared inbox
website widget
mobile apps
chat SDKs
Full plan details & limits
Free workspace plan with shared inbox and website widget, mobile apps, chat SDKs, contact form, push notifications, and e-commerce integrations.
$0/month per workspace
contact form
push notifications
e-commerce integrations
2 seats
100 customer profiles
0 sub-inboxes
no included AI credits
no Hugo credits
no AI workflows
no advanced automation
Mini
$45/mo
Paid step-up plan with shared email, shortcuts, triggers, internal notes, unlimited conversation history, internal search, and entry-level AI features.
shared email
shortcuts
triggers
internal notes
Full plan details & limits
Paid step-up plan with shared email, shortcuts, triggers, internal notes, unlimited conversation history, internal search, and entry-level AI features.
$45/month per workspace
unlimited conversation history
internal search
entry-level AI features
4 seats
5,000 customer profiles
0 sub-inboxes
about 90 automated conversations
about $5 Hugo credits
Essentials
$95/mo
Paid plan with customer data management, omnichannel inbox channels, workflow automation builder, omnichannel AI chatbot, knowledge base, analytics, and routing rules/assignment.
customer data management
omnichannel inbox channels
workflow automation builder
omnichannel AI chatbot
Full plan details & limits
Paid plan with customer data management, omnichannel inbox channels, workflow automation builder, omnichannel AI chatbot, knowledge base, analytics, and routing rules/assignment.
$95/month per workspace
knowledge base
analytics
routing rules
assignment
10 seats
50,000 customer profiles
2 sub-inboxes
about 450 automated conversations
about $25 Hugo credits
Plus
$295/mo
Higher-tier plan with AI-first support suite, unlimited task automations, ticketing/customer portal, 100+ integrations, white labeling, enhanced rate limits, and advanced analytics.
AI-first support suite
unlimited task automations
ticketing/customer portal
100+ integrations
Full plan details & limits
Higher-tier plan with AI-first support suite, unlimited task automations, ticketing/customer portal, 100+ integrations, white labeling, enhanced rate limits, and advanced analytics.
$295/month
white labeling
enhanced rate limits
advanced analytics
20+ seats
200,000 customer profiles
5 sub-inboxes
about 1,350 automated conversations
about $75 Hugo credits
additional seats beyond included seats
More plans, volume options & API pricing (1)
Enterprise
Contact sales
Custom-quote plan with dedicated onboarding, personalized SLA, enhanced rate limits, custom features, unique pricing, and team training.
dedicated onboarding
personalized SLA
enhanced rate limits
custom features
Full plan details & limits
Custom-quote plan with dedicated onboarding, personalized SLA, enhanced rate limits, custom features, unique pricing, and team training.
Customer ratings from the linked platforms, separate from our recommendations. Scores and counts can change; each platform uses its own review process.
Integrations & connectionsHow Crisp fits into your workflow
Platforms & availabilityWeb app · Mac · Windows · iPhone · Android · REST API · RTM API · webhooks · plugin widgets · chatbox SDKs
Crisp
Free plan: Available. Free trial: Available; check eligibility with the provider.
Cost considerationsBilling, usage limits and additional fees
USD per workspace monthly: Free $0/two seats, Mini $45/four, Essentials $95/ten, Plus $295/twenty. Plus extra agents are $10 each monthly. Paid plans include limited AI credits; additional usage and custom Enterprise terms need budgeting.
